Last Updated: January 2026

High7 Privacy Policy — How Your Data Is Kept Safe

Your privacy at high7 is our highest priority. On this page you can learn what type of information we collect, how we use it, with whom we share it, and what measures we take to protect your information.

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Fully in Bengali
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Core Pillars of Privacy Protection
How high7 protects your information
End-to-end encryption

Every transaction and piece of personal information at high7 is protected by bank-level 256-bit SSL encryption. No one from outside can read this information.

Data Minimization

High7 collects only information that is essential for providing services. Unnecessary personal information is not requested or stored.

No Third-Party Sharing

Your information is not sold or shared with advertisers or unrelated third parties. Information is disclosed only when legally required.

Your control

At high7, you can request to view, correct, download, or delete your information at any time.

Retention for a Defined Period

High7 keeps your information only for as long as required. Once legal obligations expire, data is securely deleted.

Regular security audits

High7's security measures are regularly tested by independent experts. Any vulnerabilities are quickly resolved.

Your privacy is our responsibility

High7 believes that every user's personal information is their own property. We respect that trust and follow international privacy protection standards.

1 Introduction & Overview of This Policy

High7 is an internationally licensed online gaming and betting platform. When you use our website and mobile application, you provide certain personal information. This privacy policy explains how high7 handles that information.

This Privacy Policy applies to all High7 digital services, including the website, mobile app, live chat, and email communications. By using High7, you agree to this policy.

We comply with the European GDPR, Bangladesh Digital Security Act, and data protection regulations of international gaming licensing authorities.

2 What type of information high7 collects

High7 collects only the information necessary to provide services, ensure security, and meet legal obligations. Types of information collected:

Identity Information:

  • Full name and date of birth
  • National ID or passport number (for KYC verification)
  • Address and country of residence
  • Email address and phone number

Financial information:

  • Payment method details (mobile banking ID, bank account information)
  • Transaction History & Amounts
  • Deposit and withdrawal records

Technical Information:

  • IP address and device type
  • Browser Type & Operating System
  • Session Duration & Activity Logs
  • Geographic location (approximate only, for geoblocking purposes)

Behavioral information:

  • Gaming history, favorite games, and betting patterns
  • Time spent on the platform and type of activity
  • Customer support contact history
Important

High7 never stores your full payment card number or PIN. Payment processing is handled entirely through secure third-party payment gateways.

3 How We Collect Your Data

High7 collects information through the following methods:

  • Provided Directly: You provide information directly when registering, completing KYC verification, making payments, or contacting support.
  • Automatically Collected: Technical data is collected automatically while you use the platform, via cookies, log files, and tracking technologies.
  • Verification Services: Information may be verified through identity verification agencies during the KYC process.
  • Payment processors: Necessary data may be received from payment gateways to process transactions.

4 Purpose of Data Use

High7 uses your information for the following purposes:

  • Account management: Confirming registration, verifying logins, and securing your account.
  • Service Delivery: Processing gaming services, betting features, and transactions.
  • KYC and legal compliance: Verifying age, confirming identity, and preventing money laundering.
  • Customer Service: Answering inquiries, resolving issues, and providing support.
  • Personalization: To provide game suggestions and bonus offers tailored to your preferences.
  • Security: Detecting fraud, securing accounts, and monitoring suspicious activity.
  • Contact: Sending important updates, policy changes, and security notifications.
  • Service Improvement: Analyzing the platform experience to deliver a better service.
Marketing Communications

High7 seeks your consent before sending promotional emails. You can stop marketing emails at any time — from your account settings or by contacting support.

5 Data Sharing & Disclosure Policy

High7 does not sell your personal information. However, information may be shared in the following limited circumstances:

  • Payment processors: Only the minimum required data is shared with payment gateways to process transactions.
  • KYC verifiers: With licensed verification agencies for identity verification purposes.
  • Legal obligations: In response to court orders, government directives, or regulatory agency requests.
  • Fraud prevention: With relevant authorities in money laundering or fraud investigations.
  • Business transfers: In the event of an acquisition or merger, information may be transferred, but the new owner will be bound to comply with this policy.
Clear Commitment

High7 never sells or shares your information with advertisers, data brokers, or unrelated third parties for commercial purposes.

6 Cookies & Tracking Technologies

High7 uses cookies and similar technologies to provide a better experience. Types of cookies:

  • Essential cookies: Used for login sessions, security, and core site functionality. The platform cannot operate properly without these.
  • Functional cookies: To remember your language preference, theme settings, and other personalization.
  • Analytics cookies: Used to monitor site usage and improve services. These collect anonymous data only.
  • Security cookies: To identify and prevent fraudulent activity.

You can disable non-essential cookies from your browser settings, though this may limit some features.

7 Data Retention Period

High7 does not retain your information longer than necessary. Retention periods vary depending on the type of data:

  • Account information: As long as the account is active and up to 5 years after closure according to legal requirements.
  • Transaction Data: Typically 5–7 years according to financial regulations.
  • KYC documents: Retained in accordance with regulatory requirements.
  • Support Conversations: Up to 2 years.
  • Log Files & Technical Data: Typically 90 days to 1 year.

Once the applicable retention period expires, High7 securely and permanently deletes your data or anonymizes it.

8 Your privacy rights

You have the following rights regarding your information at high7:

Rights Description Available
Right to Access Your Data You can request to know what information high7 holds about you. ✓ Yes
Right to Rectification You may request corrections to any inaccurate or incomplete information. ✓ Yes
Right to Erasure You may request that your data be deleted in specific situations. ✓ Yes
Data Portability You can request to download your information in a common format. ✓ Yes
Right to Restrict Processing You may request that we limit how your data is used for specific purposes. ✓ Yes
Right to object You may object to the processing of your data in certain circumstances. ✓ Yes

To exercise any of these rights, contact the High7 support team. We typically respond within 30 days. Please note that in certain cases, legal obligations may prevent us from deleting data or fully halting its processing.

9 Children's Privacy Protection

High7 strictly does not provide services to anyone under 18 years of age. We do not knowingly collect any information from individuals under 18.

If High7 becomes aware that data has been collected from a minor, we will immediately close that account and delete the data.

For parents

If you believe your child has opened an account at high7, please contact our support immediately. We will take prompt action.

10 Security Measures & Technologies

High7 uses industry-leading security technology to protect your information:

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • AES-256 data storage encryption: Data stored on servers is also encrypted.
  • Two-factor authentication (2FA): An extra layer of security.
  • Firewall & DDoS protection: Servers are protected against external attacks.
  • Regular penetration testing: Security audits conducted by independent experts.
  • Staff training: All high7 staff receive regular training on data protection.
  • Access control: Only authorized personnel have access to specific data.

In the event of a security breach, High7 will promptly notify you and take all necessary action.

11 Third-Party Services

The high7 platform uses certain third-party services, such as payment gateways, KYC verifiers, and analytics tools. These services have their own privacy policies.

High7 works only with trusted third parties who follow international standards. Data protection agreements (DPAs) are signed with all partners.

12 International data transfers

As high7 is an international platform, your information may in some cases be processed on servers in different countries. Any international data transfer includes the following safeguards:

  • We verify that the destination country has adequate data protection regulations in place.
  • Transfers are made under international data transfer agreements (SCCs).
  • Encryption is applied to all transfers.

13 Privacy Policy Updates

High7 may update this privacy policy from time to time. In case of significant changes:

  • A notification will be sent to your registered email
  • A notification will be displayed upon logging in to the platform
  • The "Last Updated" date on this page will be changed accordingly

Continued use of High7 after any changes are made constitutes acceptance of the updated policy. If you do not agree with the new policy, you may request that your account be closed.

14 Contact & Complaints

For any privacy-related questions, requests, or complaints, contact the High7 support team:

  • Live Chat: Click the support icon on the high7 platform (available 24/7)
  • Email: [email protected] (typically answered within 24–72 hours)

Formal privacy requests may require identity verification. High7 processes all requests within a maximum of 30 days.

Our commitment

Your privacy at high7 is not just a policy — it is at the core of our business. Earning and maintaining your trust is our greatest goal.

🔒

Enjoy high7 with your information kept secure

Register at high7 — get the best online gaming experience in Bangladesh in a completely safe environment. Your privacy is our responsibility.

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