High7 Terms & Conditions — Complete Rules for Using the Platform

1 General Terms & Applicability

These Terms and Conditions apply to the high7 website, mobile application, and all related services. high7 is an internationally licensed online gaming and betting platform serving Bangladeshi users.

By accessing, browsing, or using the high7 platform, you confirm that you:

• Must be at least 18 years old
• Online gaming is legally permitted in your country or region of residence
• Agree to fully comply with these terms
• Are using this platform of your own free will

High7 reserves the right to modify these terms at any time. Continued use of the platform after changes means you accept the new terms.

2 Account Registration and Use

Providing accurate and truthful information is mandatory when creating an account on high7. If you open an account with false information, high7 reserves the right to cancel it and withhold deposited funds.

• Single Account: Only one account is permitted per person. No individual may hold multiple accounts.
• Password Security: You are solely responsible for keeping your login information confidential. high7 will not be liable if you share it with third parties.
• Account Transfer: Transferring or selling your high7 account to others is strictly prohibited.
• Information Update: If your personal information changes, update your account profile immediately.

3 KYC Verification Process

Identity verification (KYC) is a mandatory process on high7. It is done to ensure your account security and prevent fraud.

What is typically required for KYC verification:

• Scanned copy of National ID (NID) or passport
• Recent bank statement or utility bill (for address verification)
• Selfie or live verification may be required in certain cases

High7 will not process withdrawal requests if KYC verification is not completed. Verification typically takes 24–48 hours.

4 Deposit & Payment Policy

Mobile banking and bank transfer methods are currently available for deposits on high7. The list of payment methods may change from time to time.

• Minimum Deposit: The minimum deposit amount on high7 will be stated on the platform's payment page.
• Processing Time: Deposits are usually credited to your account instantly. In some cases, bank processing may take up to 30 minutes.
• Currency: high7 processes transactions in Bangladeshi Taka (BDT).
• Deposit Verification: high7 reserves the right to reject any unusual or suspicious deposits.

5 Withdrawal Policy

Completing KYC verification is mandatory for withdrawals on high7. Withdrawals can only be made through the payment method used for deposits.

• Processing Time: Withdrawals are typically completed within 3–5 business days. KYC-verified accounts are generally processed faster.
• Limit: Daily, weekly, and monthly withdrawal limits apply. Current limits are always shown on the platform's payment page.
• Large Amounts: Withdrawals above a certain threshold may require additional verification.
• Bonus Balance: Bonus funds cannot be withdrawn directly. The wagering requirement must be completed first.

6 Bonus & Promotion Terms and Conditions

High7 offers various bonuses and promotional offers. Each bonus has its own specific terms detailed on the bonus page. The following general rules apply to all bonuses:

• Wagering Requirements: A minimum wagering requirement must be met before withdrawing bonus funds — typically 30–40 times the bonus amount.
• Validity Period: Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are only valid for specific games or game categories.
• Bonus Abuse: If high7 believes the bonus system is being abused, it reserves the right to cancel bonuses and suspend accounts.
• Single Bonus Policy: You cannot have more than one active bonus at a time unless otherwise stated in the offer.

7 Betting Rules & Gaming Regulations

All betting and gaming activities on high7 follow these general rules:

• Bet Confirmation: Once a bet is confirmed, it cannot be changed or cancelled.
• Erroneous Odds: If incorrect odds are displayed due to a technical error, High7 reserves the right to void the affected bets.
• Event Cancellation: If a sports event is cancelled, the stake for the affected bet will be refunded.
• Live Betting: If a live betting wager is lost due to an internet disconnection before the bet is confirmed, High7 will not be held responsible.
• Maximum Win: high7 reserves the right to set a maximum win limit for each event.

8 Prohibited Activities

The following activities are strictly prohibited on high7 and may result in account cancellation and legal action:

• Creating or using multiple accounts
• Opening an account under a false identity or in someone else's name
• Misuse of any bonus or promotional offer
• Attempting to access the platform using hacking, viruses, or malware
• Using cheating software or manipulating any game
• Money laundering or using funds from illegal sources
• Harassing or threatening other users

9 Account Suspension and Closure

High7 may suspend or close accounts under the following circumstances:

• If a breach of Terms or prohibited activity is detected
• If KYC verification is not completed or false information is provided
• For prolonged account inactivity (typically more than 12 months)
• By court order or regulatory authority directive
• At the user's own request

Users may also request account closure at any time by contacting support. Any eligible balance should be withdrawn before the account is closed.

10 Privacy & Data Protection

High7 prioritizes the security of your personal information above all else. We comply with international data protection laws and regulations.

• Your information is used only to provide high7 services
• Information is only shared with third parties when required by law
• All data is protected with SSL encryption
• You have the right to request to view, correct, or delete your information

For more details, visit High7's Privacy Policy Read.

11 Responsible Gaming Policy

High7 deeply believes in responsible gaming. We want gaming to always remain a source of enjoyment, not a cause of problems.

The following responsible gaming tools are available on high7:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Bet Limit: Set a maximum bet amount
• Session Limit: Set your account to log out automatically after a period of inactivity
• Cooling-Off Period: Temporarily close your account for 48 hours up to 30 days
• Self-Exclusion: For an extended break, suspend your account for anywhere between 6 months and 5 years

If you notice signs of problem gambling, please contact our support team or Responsible Gaming View page.

12 Intellectual Property Rights

All content on the high7 website and app — logos, designs, software, text, graphics, and multimedia — is the intellectual property of high7 and protected under international copyright law.

• Copying, reproducing, or distributing any high7 content without prior permission is prohibited
• Commercial use of the high7 brand name or logo is prohibited
• Attempting to reverse engineer any game software is strictly prohibited

13 Limitation of Liability

High7 accepts no liability for the following:

• If a bet or game session is lost due to internet connection disruption or technical error
• For delays or errors caused by third-party payment processors
• If account credentials are compromised due to the user's own negligence
• If service is disrupted due to Force Majeure events such as natural disasters, cyber attacks, etc.

High7 always strives to maintain service quality but cannot guarantee uninterrupted 24/7 service.

14 Dispute Resolution

If a dispute arises with high7, first contact our customer support. high7 strives to resolve all disputes fairly and promptly.

• Step One: Contact support via live chat or email
• Step Two: If your issue remains unresolved through support, submit a formal complaint
• Step Three: Mediation through an international gaming regulatory body if required

All high7 operations are regulated by international gaming laws and licensing authorities.

15 Changes to Terms & Conditions and Notifications

High7 reserves the right to update these Terms and Conditions at any time. In case of significant changes:

• Notification will be sent to the account email
• A notification will be displayed upon logging into the platform
• The date of the last update will be stated on this page

Continued use of High7 after any changes take effect will be considered acceptance of the updated terms. If you do not agree with the new terms, you may request to close your account.